Return Policy

Last updated: October 14, 2020


As we always claim, Pure Pearls offers the best and highest quality Pearl Jewelry at the most affordable prices in Indonesia, a country which is famous as №1 producer of South Sea Pearl in the world. The quality of our gems is comparable with any international standards of Pearl Jewelry Craft! That is why each pearl jewelry purchased from the Fair Pearls website is accompanied by a Certificate of Authenticity.

As well as ensuring the pearls’ origins, the Certificate is your warranty that the pearls you have purchased are Cultured Saltwater or Freshwater Pearls. We are offering such documents with absolute confidence since we ourselves grow, made, select, buy, and export our crafting materials from reliable sources directly.

The quality of our pearls is defined by three grades by the international standard: A, AA, and AAA, where AAA represents the best quality possible. We don’t use classifications like A, B, C, D, E, or AAAA, AAA+++, etc. They are not reliable at all. If in any case, the pearls mentioned in the bought certificate are not matching with what a Gem Testing Laboratory can testify to a buyer, we will refund to such buyer all paid money as fast as we can – in 14 days’ time maximum.

Please know, that we also provide a Warranty from the date of purchase against faulty workmanship. In such cases, we will replace any bought item no questions asked.
Damage through misuse/accidental damage/user error and the like and re-stringing is excluded from our warranty policy.

If required, we are happy to provide a professional re-stringing service ourselves.

This Warranty is conditional upon the owner/user following the “Pearl jewelry care and maintenance” advice supplied on our website. You can find such information in the FAQ section ( Pearl Jewelry is inherently delicate and extra care must be taken.

Please remember, that Fair Pearls must be informed in writing (email preferred) of any claims/suspected faults/defects and the like as soon as such information became known.
Tampering with third party repairs/adjustments without Fair Pearls prior approval automatically invalidates the warranty and our liability in the matter.
Regularly stocked items can be returned at no extra cost. Customized items may not be returnable.


If you are returning a product to us from outside the Indonesia, please note that we do not cover the cost of international returns. To ensure your product is returned in refundable condition use the same shipping box the product was delivered in or that the product is cushioned and firmly secured in a box. If you experience difficulties such as loss of product, contact the shipping carriers directly to file for lost products.


To return an item back to us, follow our simple process:

  1. Send us an email our email . Please be sure to include your original order number. We will respond to your returns request via email within 7 business days.
  2. Package Your Return. Include your order number, and all original packaging and any certificates of Authenticity.
  3. Get a confirmation number on your shipping return so you can track its progress. We are not responsible for lost or damage of return shipments.

We must receive your returned items within 30 days of the original order date. We issue refunds in the form of payment used to make the original purchase.

Should you have any questions, feel free to contact our customer service team by e-mail. They will be happy to assist you.


Your return must meet all conditions below to be eligible for a full refund:

  • The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.
  • The original product seal is intact and has not been removed. (All non-engraved and engraved products are sent with a black string hang-tag attached to them. Please make sure that it has not been removed.)
  • Your return parcel includes all complementary items such as the original gift box, certificates and other promotional items.
  • The product has previously not been resized or modified.
  • The product is not a special order that has been designed and/or produced to customer specification.
  • The product has been returned to within 60 days from the delivery of your order.

We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer. Shipping charges are non-refundable. All returns must include the billing name, address, and order number used when making the purchase and must be accompanied by a reason for the return. All returns must be in their original condition and packaging. If purchasing loose pearls and plan on returning them, please do not mount or string the pearls, as doing so will void the return policy.

Please review your return and information carefully; we will not be responsible for lost or misdirected or returns damaged due to poor return shipping package. If you paid via credit card, a credit will be issued upon the return of the product and will appear on your billing statement.